“Enhancing VR Customer Service Training: A System for Generating Customer Queries and Evaluating Trainee Responses” by Hara
Conference:
Type(s):
Title:
- Enhancing VR Customer Service Training: A System for Generating Customer Queries and Evaluating Trainee Responses
Session/Category Title: Augmented & Virtual Reality
Presenter(s)/Author(s):
Abstract:
Our virtual customer service training, leveraging autonomous avatars, reduces authoring costs and enables remote participation; we use LLM and RAG technology to generate service-specific questions and assesses the correctness of trainee answers, paving the way for independent learning.
References:
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[7]
Takenori Hara, Haruka Maeda, and Shigeru Komatsubara. 2024. Autonomous avatar for customer service training VR system. In 2024 IEEE Conference on Virtual Reality and 3D User Interfaces (VR).
[8]
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